Digital Marketing Jobs

Job Opportunity: Graduate / Junior Customer Success Manager
Location: Remote UK
Salary: £25,000 - £30,000

Are you passionate about making a difference through your work? Do you believe businesses can drive positive change? We have an exciting opportunity for a Graduate/Junior Customer Success Manager to join a purpose-driven technology company.

About the Company: Our client is a global leader in recognition and reward technology, inspiring millions across 185 countries. Their mission extends beyond business—they are committed to sustainability, aiming to fund the planting of 100 million trees annually by 2024.

Role Overview: As a Graduate/Junior Customer Success Manager, you will support clients and help ensure their programmes succeed. This role is perfect for someone starting their career and eager to learn in a dynamic environment.

Key Responsibilities:

• Assist in managing client accounts and building strong relationships.
• Support the onboarding of new clients, ensuring smooth programme setup.
• Help implement recognition, reward, and loyalty strategies.
• Analyse programme data and provide insights.
• Prepare and deliver client updates and reviews.
• Identify opportunities for growth within existing accounts.
• Collaborate with internal teams to align client programmes with business goals.

Qualifications:

• Recent graduate or early-career professional interested in customer success.
• Basic understanding of SaaS platforms or related industries is a plus.
• Strong Excel skills for data analysis.
• Excellent communication and relationship-building skills.
• Organised, detail-oriented, and proactive in learning.

Why Apply?

• Competitive salary with growth opportunities.
• Hands-on experience in a supportive environment.
• Remote-first work setup with excellent equipment.
• 25 days of annual leave.
• Regular team events to foster connection.

Client Account Executive
Location: Aylesbury 
Salary: £28,000 - £32,000
Type: Full-Time

About Our Client:

Our client is a leading provider of cutting-edge loyalty solutions, helping businesses across various industries enhance customer engagement and build brand loyalty. They are dedicated to driving success through innovative, data-driven strategies and are looking to expand their team with a talented Client Account Executive.

Role Overview:

As a Client Account Executive, you will be the driving force behind maintaining and growing key client relationships. You'll act as the primary liaison, ensuring clients are supported, informed, and delighted with the services provided. This role is ideal for someone who thrives in a dynamic environment, is passionate about client success, and is eager to make a tangible impact.

Key Responsibilities:

• Client Relationship Management: Build and sustain strong, long-term relationships with clients. Understand their needs and objectives, ensuring alignment with the services offered.
• Strategic Consulting: Provide clients with expert advice on optimizing their loyalty programs, leveraging best practices to achieve their business goals.
• Project Management: Coordinate with internal teams to manage the implementation and ongoing support of client projects, ensuring seamless and timely delivery.
• Performance Monitoring: Regularly review and analyze the performance of client programs, offering insights and recommendations for enhancement.
• Business Growth: Identify opportunities for expanding client accounts through additional services, upselling, and cross-selling.
• Issue Resolution: Proactively address and resolve any client issues, ensuring a positive and productive client experience.
• Client Education: Keep clients informed and educated on the full range of services, helping them maximize the benefits offered.

Qualifications:

• Experience: A minimum of 2 years in account management, client services, or a related role, ideally within the marketing, technology, or loyalty sectors.
• Communication: Outstanding communication skills, both written and verbal, with the ability to explain complex concepts in a clear and concise manner.
• Relationship-Building: Proven ability to build and maintain strong client relationships.
• Analytical Thinking: Strong problem-solving skills with the ability to analyse data and provide actionable insights.
• Results-Driven: A track record of meeting or exceeding targets and successfully managing multiple client accounts.
• Tech Proficiency: Comfortable using various software platforms and quick to learn new technologies.

What's on Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A collaborative and supportive work environment.
• Flexibility with potential for remote working.

We are an equal opportunity employer. We welcome applications from candidates of all backgrounds and are committed to creating an inclusive environment for all employees.

• Manage and oversee multiple digital marketing projects concurrently, ensuring adherence to timelines and achievement of client objectives.
• Cultivate strong relationships with clients by coordinating closely with the team to meet their specific needs and requirements.
• Foster a collaborative environment among team members to optimise project efficiency.
• Facilitate cross-channel management to ensure seamless integration.
• Prepare and deliver comprehensive performance reports to clients, providing insightful analysis and recommendations based on key performance indicators (KPIs).
• Coordinate and participate in client meetings and calls.
• Ensure accountability among stakeholders by monitoring task completion and deliverables.
• Develop compelling performance review presentations.
• Identify opportunities for optimisation and business growth, contributing to overall client success.
• Uphold established business systems and processes to maintain operational efficiency and quality standards.

• Proven experience in digital project management within a marketing agency or similar environment.
• Strong understanding of digital marketing principles and practices.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Proficiency in project management tools and software.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Detail-oriented with exceptional organizational and time management abilities.
• Adaptability and resilience in a fast-paced, deadline-driven environment.