First-class digital recruitment solutions

• Gather insights into target audiences, industry trends, and competitive landscapes.
• Plan, develop, and create content for internal and external communications
• Generate high-quality content, including long-form articles, website copy, blog post, and short-form materials like leaflets and stamp cards to a high quality.
• Ensure content aligns with the company's tone of voice and messaging as well as accuracy and quality of all written materials.
• Work closely with marketing teams to integrate content into various channels, such as email marketing, social media, and website updates.
• Collaborate with international teams to provide content that can be adapted to local markets, considering cultural nuances and language differences
• Maintain a consistent brand identity across all communications channels.
• Ensure that content adheres to company guidelines and standards.

• Excellent writing and editing skills, with a strong ability to create compelling and informative communications.
• Experience in content marketing, copywriting or a similar role in the communications, advertising marketing or creative agency.
• Understanding of marketing principles and strategies and ability to analyse campaign performance. 
• Excellent communication and interpersonal skills.
• Degree in Marketing, Communications, or a related field.
• Experience working with international teams and understanding of cultural differences is a plus.

• Experience in the loyalty and rewards industry.

• Competitive salary with growth opportunities.
• Hands-on experience in a supportive environment.
• Remote-first work setup with excellent equipment.
• 25 days of annual leave.
• Regular team events to foster connection.

Job Opportunity: Graduate / Junior Customer Success Manager
Location: Remote UK
Salary: £25,000 - £30,000

Are you passionate about making a difference through your work? Do you believe businesses can drive positive change? We have an exciting opportunity for a Graduate/Junior Customer Success Manager to join a purpose-driven technology company.

About the Company: Our client is a global leader in recognition and reward technology, inspiring millions across 185 countries. Their mission extends beyond business—they are committed to sustainability, aiming to fund the planting of 100 million trees annually by 2024.

Role Overview: As a Graduate/Junior Customer Success Manager, you will support clients and help ensure their programmes succeed. This role is perfect for someone starting their career and eager to learn in a dynamic environment.

Key Responsibilities:

• Assist in managing client accounts and building strong relationships.
• Support the onboarding of new clients, ensuring smooth programme setup.
• Help implement recognition, reward, and loyalty strategies.
• Analyse programme data and provide insights.
• Prepare and deliver client updates and reviews.
• Identify opportunities for growth within existing accounts.
• Collaborate with internal teams to align client programmes with business goals.

Qualifications:

• Recent graduate or early-career professional interested in customer success.
• Basic understanding of SaaS platforms or related industries is a plus.
• Strong Excel skills for data analysis.
• Excellent communication and relationship-building skills.
• Organised, detail-oriented, and proactive in learning.

Why Apply?

• Competitive salary with growth opportunities.
• Hands-on experience in a supportive environment.
• Remote-first work setup with excellent equipment.
• 25 days of annual leave.
• Regular team events to foster connection.

Client Account Executive
Location: Aylesbury 
Salary: £28,000 - £32,000
Type: Full-Time

About Our Client:

Our client is a leading provider of cutting-edge loyalty solutions, helping businesses across various industries enhance customer engagement and build brand loyalty. They are dedicated to driving success through innovative, data-driven strategies and are looking to expand their team with a talented Client Account Executive.

Role Overview:

As a Client Account Executive, you will be the driving force behind maintaining and growing key client relationships. You'll act as the primary liaison, ensuring clients are supported, informed, and delighted with the services provided. This role is ideal for someone who thrives in a dynamic environment, is passionate about client success, and is eager to make a tangible impact.

Key Responsibilities:

• Client Relationship Management: Build and sustain strong, long-term relationships with clients. Understand their needs and objectives, ensuring alignment with the services offered.
• Strategic Consulting: Provide clients with expert advice on optimizing their loyalty programs, leveraging best practices to achieve their business goals.
• Project Management: Coordinate with internal teams to manage the implementation and ongoing support of client projects, ensuring seamless and timely delivery.
• Performance Monitoring: Regularly review and analyze the performance of client programs, offering insights and recommendations for enhancement.
• Business Growth: Identify opportunities for expanding client accounts through additional services, upselling, and cross-selling.
• Issue Resolution: Proactively address and resolve any client issues, ensuring a positive and productive client experience.
• Client Education: Keep clients informed and educated on the full range of services, helping them maximize the benefits offered.

Qualifications:

• Experience: A minimum of 2 years in account management, client services, or a related role, ideally within the marketing, technology, or loyalty sectors.
• Communication: Outstanding communication skills, both written and verbal, with the ability to explain complex concepts in a clear and concise manner.
• Relationship-Building: Proven ability to build and maintain strong client relationships.
• Analytical Thinking: Strong problem-solving skills with the ability to analyse data and provide actionable insights.
• Results-Driven: A track record of meeting or exceeding targets and successfully managing multiple client accounts.
• Tech Proficiency: Comfortable using various software platforms and quick to learn new technologies.

What's on Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A collaborative and supportive work environment.
• Flexibility with potential for remote working.

We are an equal opportunity employer. We welcome applications from candidates of all backgrounds and are committed to creating an inclusive environment for all employees.